Terms and Conditions – Sweet and Special Bakery

1. Order Placement:

• All orders are subject to availability.
• To secure your order, a non-refundable deposit may be required.
• Changes to orders must be communicated in writing and may be subject to additional charges.

2. Payment:

• Full payment is required before the delivery or pickup of any order.
• We accept cash, credit cards, and other specified payment methods. Details will be provided upon order confirmation.

3. Cancellations:

• Cancellations must be made at least 5 days prior to the scheduled delivery or pickup date.
• Cancellations made after this period may result in the forfeiture of the deposit.

4. Refunds:

• Refunds are not provided for cancellations made within the specified cancellation period.
• Refunds are not provided for dissatisfaction with the taste, design, or any other subjective element of the baked goods.

5. Custom Orders:

• Custom or personalized orders require detailed communication between the customer and Sweet and Special Bakery.
• The bakery reserves the right to use discretion in interpreting and executing custom design requests.

6. Allergies and Dietary Restrictions:

• Sweet and Special Bakery strives to accommodate various dietary needs, but we cannot guarantee an allergen-free environment.
• Customers are responsible for informing us of any allergies or dietary restrictions at the time of order placement.

7. Delivery:

• Delivery is available within Adelaide, and additional charges may apply.
• Sweet and Special Bakery is not responsible for any damage to products after delivery or pickup.

8. Tasting Sessions:

• Tasting sessions for wedding cakes are available by appointment only.
• Tasting sessions may be subject to a fee, which may be deducted from the final order if confirmed.

9. Liability:

• Sweet and Special Bakery is not liable for any damages or injuries that may arise from the consumption or use of our products.
• Our liability is limited to the cost of the product or service provided.

10. Contact Information:

• It is the responsibility of the customer to provide accurate contact information for order confirmation and communication.

11. Delivery Time:

• Delivery times are scheduled based on availability and are subject to confirmation.
• If a customer fails to pick up their order at the agreed-upon time, the order will be held until the next available delivery time.
• Sweet and Special Bakery will not be held responsible for any changes in product quality or condition due to delayed pickup.

These terms and conditions are designed to ensure a smooth and enjoyable experience for our customers. Please read and understand these terms before placing an order. For further inquiries, please contact us at m.sweetandspecial@gmail.com. Thank you for choosing Sweet and Special Bakery!