Sweet and Special | Cake Adelaide

Adelaide, South Australia

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Refunds and Cancellations Policy – Sweet and Special Bakery

At Sweet and Special Bakery, we aim to provide exceptional products and services. Please review our Refunds and Cancellations Policy below:

1. Orders:

  • All orders are subject to availability, and we appreciate your understanding if certain products are unavailable.

2. Cancellations:

  • Cancellations must be made at least 5 days prior to the scheduled delivery or pickup date.
  • Cancellations made after this period may result in the forfeiture of the deposit.

3. Refunds:

  • Refunds are not provided for cancellations made within the specified cancellation period.
  • Refunds are not provided for dissatisfaction with the taste, design, or any other subjective element of the baked goods.

4. Custom Orders:

  • Custom or personalized orders require detailed communication between the customer and Sweet and Special Bakery.
  • The bakery reserves the right to use discretion in interpreting and executing custom design requests.

5. Quality Concerns:

  • If you are dissatisfied with the quality of our product, please contact us within 2 days of receiving your order.
  • We may request photos to assess the issue and determine an appropriate resolution, which may include a partial refund or replacement.

6. Late Pickup:

  • If a customer fails to pick up their order at the agreed-upon time, the order will be held until the next available pickup or delivery time.
  • Sweet and Special Bakery will not be held responsible for any changes in product quality or condition due to delayed pickup.

7. Contact Information:

By placing an order with Sweet and Special Bakery, you agree to the terms outlined in this Refunds and Cancellations Policy. These terms may be subject to change, and customers will be notified of any revisions. For further inquiries, please contact us. Thank you for choosing Sweet and Special Bakery!